FAQ

An individual transfer is a personalized trip created especially for you. You choose the time and place of departure, the route and stops along the way, and a car just for you, without other passengers.

Ordering a transfer is very simple:

1. Specify the pick-up location
2. Select the destination
3. Specify the date and time of the trip
4. Select the type of car
5. Fill in your contact details and confirm the booking After submitting your request, you will receive a booking confirmation.

You can make a reservation:

• By phone/messengers: +38 098 78 82 808 (Telegram / WhatsApp / Viber),
• Or on Instagram: @space__transfer (https://www.instagram.com/space__transfer) (Direct).
• Leave a request on the space-transfer website and our manager will contact you shortly.

• Payment to bank details,

• Payment to the driver in cash,

• Payment to a crypto wallet

Yes, a prepayment is required to confirm your booking. The amount of the prepayment depends on the route, type of vehicle, and total cost of the trip. In most cases, the prepayment is fixed at €200, but the exact amount may vary depending on the specific transfer. After making the prepayment, your booking will be guaranteed and the car will be reserved for the specified date and time. The prepayment is made to our bank account. The remaining amount, if any, can be paid by another agreed method.

The prepayment can be refunded if the transfer is canceled no later than 7 days before the booked date of travel. If the transfer is canceled less than 7 days before the scheduled date, the prepayment is non-refundable, as the car and driver are reserved specifically for your order.

Exception 1: If the transfer was booked less than 24 hours before the trip and the customer cancels the booking within 1 hour of making it, the prepayment can be refunded. This is possible provided that the car and driver have not yet been assigned to perform the transfer.

Exception 2: If the trip is canceled less than 7 days before the transfer date, the prepayment is non-refundable but can be transferred to the next trip on a one-time basis. This is possible provided that the car and driver have not yet been assigned to fulfill the original booking. If you need to cancel or reschedule your transfer, we recommend that you contact our support team as soon as possible so that we can offer you possible options.

Our private transfer service is designed to ensure maximum comfort, safety, and convenience during your trip. The service includes:

• Route and stops according to your wishes — you can choose a convenient route and make the necessary stops during the trip.

• Premium car with professional driver(s) — comfortable and well-maintained cars, as well as experienced drivers with extensive experience.

• Blankets, pillows, and boxes with treats — for your additional comfort during long trips.

• Child car seats — provided as needed for safe travel with children.

• Care and comfort on every trip — we do everything possible to make your trip as pleasant and carefree as possible. Insurance for every passenger